Troubleshooting Reconcile

If you are experiencing issues logging in or retrieving reports within Reconcile, follow these steps to resolve common problems effectively:

• Log Out and Log Back In: Exit your account and sign in again. This action can reset your session and often resolves temporary glitches.
• Hard-Refresh the Browser: Press F5 to execute a hard refresh. This action clears the cache for the current page and can correct problems related to stale or corrupted data.
• Use Incognito Mode: Log into your account using an incognito or private browsing window. This turns off browser extensions and ignores cached data, which can help determine if the issue is related to your browser's settings or extensions.
• Switch Browsers: If you are not already using these browsers, try accessing the feature using Google Chrome or Firefox. They are recommended for the best compatibility and performance with our platform.

Additionally, you can also try to:

• Update Browser: Ensure that your browser is up to date. Outdated browsers may not support Reconcile's functionalities.
• Disable Extensions: Browser extensions can interfere with web applications. Try temporarily disabling extensions to see if this resolves the problem.
• Contact Support: If the issue persists after following the steps above, contact our support team for assistance here.