Operations Notification Emails

Operations Notification Emails are sent to designated internal users based on the team members who require notifications about specific issues. The three types of notifications are:

1. Order Errors: Sent when orders fail to reach the POS (Order Management) or fail to be charged (Uncharged Orders).
2. Store Status Changes: Sent when a location changes its online ordering settings, such as a store opening or closing, wait time adjustments, and so on.
3. Catering Daily Summary: Sent late at night as a daily summary of upcoming catering orders.

Setting Operations Notification Emails at a Brand Level

Brand-level addresses act as global recipients who receive all notification emails for every store location within the brand.

1. Log into the Direct Ordering Admin Panel.
2. Go to Settings, and in the Operational section, click Ops Notifications.
3. Add or remove the desired recipients, comma-separated if multiple. Any number of email addresses can be added to ensure key team members are informed about each issue.
4. Click Submit to save the changes.

Setting Operations Notification Emails at a Store Level

To have certain employees receive notification emails for their store location only, use store-specific notification email settings.

1. Log into the Direct Ordering Admin Panel.
2. Go to Stores, then select the store to modify.
3. In the left navigation, select Emails.
4. Add or remove the desired recipients in the Store-specific Notification Emails Recipients field, comma-separated if multiple. These recipients receive all three notification categories for this specific store only, in addition to the recipients listed at the brand level.
5. Click Submit to save the changes.