Direct Ordering is managed through two admin panels. The Checkmate Admin Panel manages core menu content, inventory, and operating hours across integrated ordering channels. The Direct Ordering Admin Panel manages the Direct Ordering customer experience, including menu decoration, loyalty and promotions, customer and order management, and service configuration. The Direct Ordering Admin Panel provides additional flexibility for customizing and managing the Direct Ordering experience.
When to Use Each Admin Panel
The table below indicates which admin panel handles each task in day-to-day operations.
| Feature | Checkmate Admin Panel | Direct Ordering Admin Panel |
|---|---|---|
| Menu management | ✓ * | |
| Menu decoration at the item and modifier level (descriptions, tags, allergens, nutritional info) | ✓ | |
| Inventory management (86'ing) | ✓ * | |
| Enabling favorites | ✓ | |
| Hours and holiday hours | ✓ | |
| Direct Ordering loyalty, deals, and promos | ✓ | |
| Customer management (managing customers and creating new ones when needed) | ✓ | |
| Refunds | ✓ | |
| Placing orders on behalf of a customer | ✓ | |
| Editing existing or future orders | ✓ | |
| Enabling or disabling service types | ✓ | |
| Adjusting the tip on an order | ✓ | |
| Prep time settings | ✓ | |
| Order throttling | ✓ | |
| Updating the customer-facing store image | ✓ |
For example, adding allergen tags to a menu item or setting up a loyalty promotion is done in the Direct Ordering Admin Panel, while updating a store's holiday hours or 86'ing an out-of-stock item is done in the Checkmate Admin Panel.
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