Quality & Training
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Recent activity by Quality & Training-
Can I throttle my orders?
No. Orders cannot be throttled in Checkmate. Orders are sent to the POS based on their ready-by time and the prep time set in the POS.To manage order volume during busy periods, adjust the prep tim...
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Why are drivers arriving early to pick up orders?
Drivers usually arrive early when prep times are mismatched between the delivery services and the POS. Ensuring prep times are synchronized across both typically resolves the issue.To resolve the i...
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Why are Uber Eats orders arriving late?
Applies to: Merchants using the Uber Eats ordering platform.Late Uber Eats orders are likely due to the Fast Order Release (FOR) feature in the Uber Eats delivery system.When Fast Order Release is ...
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The wrong item or modifier printed on my order - what do I do?
If the wrong item or modifier was printed on an order or appeared on the KDS, the menu mapping likely needs to be updated. Menu mapping connects each item and modifier on the ordering platform menu...
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Why didn't my order integrate into my POS?
Orders may not integrate into the POS for two main reasons: POS is offline: If the POS is offline, the customer's order will not reach the POS. However, the order will still be processed and appear...
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Why did I get an "Order Attention Required" modifier error, and how do I fix it?
The "Order Attention Required" error happens when there is a mismatch in modifier settings between the POS and the ordering platform menu. To fix the error, ensure that the modifier settings (minim...
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What is an "Order Attention Required" order and how do I program it?
An "Order Attention Required" item is used to inform the restaurant of an order that Checkmate was not able to send correctly into the POS. This is rare but happens occasionally when an item or mod...
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Can I notify drivers if orders are ready early?
No. Drivers are automatically notified once the prep time set in the POS is up. If an order is ready early, the restaurant must wait until the driver arrives at the original pickup time.Also known ...
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Why are tickets not printing to the kitchen?
This generally happens when the printer settings in the POS have been changed. Most of the time, the issue can be resolved by correcting the print routing settings in the POS backend or by contacti...
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Why isn't my order printing to the kitchen?
An order generally prints based on the prep time set in the POS. If a future order is received and the POS prep time is set to 15 minutes, the ticket will not print until 15 minutes before the orde...