Quality & Training
- Total activity 404
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 48
Articles
Recent activity by Quality & Training-
Custom Discounts
Custom Discounts allow a fixed dollar value or percentage discount to be applied directly to an order on the Direct Ordering Checkout page before submission. This removes the need to create a promo...
-
Clover - Setting Up Order types
Clover manages dining options through a feature called Order Types. Checkmate uses these order types to assign incoming ordering platform orders to the correct dining option in Clover. Creating one...
-
ezCater - Auto Accept Orders
ezCater catering orders flow into the Checkmate portal alongside every other order, where each order can be opened and reviewed in one place. Accepting and rejecting ezCater orders is handled in th...
-
Why are my orders delayed?
Orders may be delayed for several reasons. If there is an error related to the order, the 24/7 error handling team reviews and resolves it and then sends the order to the POS. If the team is unable...
-
Why am I getting duplicate orders?
Duplicate orders are sometimes caused by a technical glitch, but most of the time, they are due to the delivery service sending duplicate orders to Checkmate.If duplicate orders are received, conta...
-
Will I get a notification when an order is cancelled?
No. Ordering platforms do not send order cancellation information to Checkmate, so cancellations cannot be passed through to the POS.To view cancelled orders, check the respective ordering platform...
-
Can I refund a delivery service order in my POS?
No. Refunds for delivery service orders must be issued on the delivery service's tablet or web portal, not through the POS.Refunding a delivery service order through the POS will cause a discrepanc...
-
How does sales tax work with Checkmate online orders?
Sales tax on Checkmate online orders depends on the ordering platform, the POS, and how the restaurant chooses to reconcile tax. This article covers how sales tax is applied, how Checkmate processe...
-
What customer information will I see on my kitchen ticket?
When an online order flows through Checkmate into the POS, the following customer and order information appears at the top of the kitchen ticket and KDS:Customer's first name and last initialTime o...
-
Why are online prices different from what shows in my POS?
By default, Checkmate integrations use the prices specified in the POS, not the prices on the ordering platforms. This means the POS is the source of truth for pricing, and any difference between o...