Menu Push Failure occurs when the attempt to push menu changes made in the Checkmate Portal to the Online Ordering Platforms is unsuccessful.
Causes and Resolutions for Menu Push Failure
| Reason | Explanation | Resolution |
|---|---|---|
| Modifiers Out of Stock | When an item with required modifiers is made available, the necessary modifiers are marked as Out of Stock in the POS or Checkmate Portal. This results in the item being available online without the required modifiers. Example: Cheese Pizza requires a size (Small, Medium, Large), but all sizes are marked as Out of Stock instead of the item itself. |
Mark the item as Out of Stock in the POS system or Checkmate Portal. Alternatively, mark required modifiers as available in the POS system or Checkmate Portal. |
| Back-to-Back Push Attempts | Back-to-back push attempts cause a failure while the system is processing a sync with the POS (which also automatically pushes to Online Ordering Platforms). | To avoid Menu Sync Failures, wait for the current sync process to complete for up to 5 minutes before initiating another menu push. |
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