Resolve the Tablet/iPad Offline Error in Genius (formerly Heartland) POS

If you're encountering an error indicating that your assigned online ordering tablet or iPad is offline in your Genius POS system, follow the steps below to Verify Tablet Assignment:

Note: In the General tab of the Online Ordering settings, you can set up a confirmation email to receive copies of all online order confirmations. Enter your email address in the Confirmation Email field to stay informed about incoming orders.

For more detailed information on setting up and configuring your online ordering system, refer to Genius's official guides:

• Online Ordering Enhanced Setup Guide

• Online Ordering Screen

If the issue persists after following these steps, please contact Genius POS support for further assistance.