How credit card deposits work

Does Direct Ordering process our transactions?

Direct Ordering is not a payment company.

We allow you to establish a direct relationship with the payment processor of your choice, which allows you to receive credit card deposits directly into your bank account on the time basis that is established between you and your processor. This also means if you do not want your restaurant to accept a certain type of Credit Card (AMEX, for example), this decision is between you and your processor.

Many online service providers will eliminate your element of choice in this area, forcing you to utilize their preferred processor. We at Direct Ordering believe each restaurant knows what is best for them, and we are proud to empower and offer our clients a choice in this area.

How to reconcile Direct Ordering transactions with Credit Card deposits received

In order to compare Direct Ordering transactions against the deposit statements received from your processor, pull a credit card transaction summary report within the Direct Ordering Admin Panel, by following these steps:

1. In your Direct Ordering Admin Panel

2. Go to Reporting > Credit Cards

3. Select the relevant time period

4. Filter by Order Source: Direct Ordering

This report will display Credit Card Sales data per each credit card type (Visa, Mastercard, Discover, AMEX), and per store location. 

Checkmate's Reconcile & Reconcile PLUS Solutions

For a less manual approach, since Direct Ordering is directly integrated with Checkmate, every restaurant can opt-in to Reconcile, an automated reporting module within the Checkmate dashboard that consolidates all of this data for you. Transaction statements from various Ordering Platform partners (including Direct Ordering) are accessible in a single place, for you to analyze and identify any discrepancies.

Learn more about Checkmate's Reconcile & Reconcile PLUS:

• What is Reconcile

• How to use Reconcile

• Types of Reconcile Reports

Beware of settlement delays

Certain individual transactions may not settle within the expected date's deposit (for various reasons) and, therefore, won't be included with your batch as planned. This will cause the batch difference between what is displayed in Direct Ordering and what you're seeing in your credit card processor account. You can consult your processor's reporting to verify any deposit discrepancies and ensure you are paid for every successful transaction processed.