We value your feedback and consider it essential to our continuous improvement process. Your insights help us understand your needs better and improve our product and services.
How to Submit Feedback
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Email: Send your feedback to feedback@itsacheckmate.com
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Ticket Form Submit your feedback via our support ticketing platform
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In-App Feedback Form: Accessible via the 'Feedback' prompt in our Resource Center in the Portal
Types of Feedback We Accept
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Feature Requests: Suggestions for new features or improvements to existing features
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Bug Reports: Issues that are affecting your experience
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Usability Feedback: Comments on the user interface and overall user experience
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General Comments: Any other thoughts you have about our products
What Happens After You Submit Feedback
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Acknowledgment: You will receive an acknowledgment email within 24 hours.
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Evaluation: Our Product team will evaluate your feedback.
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Prioritization: Feedback items will be prioritized based on impact and alignment with our roadmap. Bug reports will be sent directly to our Engineering Team after they are reviewed and confirmed.
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Implementation: Selected feedback will be incorporated into future product updates.
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Notification: You will be notified if/when your feedback leads to a change or new feature.
Confidentiality
All feedback will be confidential and only used internally to improve our services.
Disclaimer
While we strive to implement as many customer suggestions as possible, we cannot guarantee that all feedback will result in changes or additions to the product.
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