Product Feedback Policy

We value your feedback and consider it essential to our continuous improvement process. Your insights help us better understand your needs and improve our products and services.

How to Submit Feedback

• Email: Send your feedback to feedback@itsacheckmate.com.
• Resource Center: Submit your feedback by following the steps here.

Types of Feedback We Accept

• Feature Requests: Suggestions for new features or improvements to existing features
• Bug Reports: Issues that are affecting your experience
• Usability Feedback: Comments on the user interface and overall user experience
• General Comments: Any other thoughts you have about our products

What Happens After You Submit Feedback

1. Acknowledgment: You will receive an acknowledgment email within 24 hours.
2. Evaluation: Our Product team will evaluate your feedback.
3. Prioritization: Feedback items will be prioritized based on their impact and alignment with our roadmap. After they are reviewed and confirmed, bug reports will be sent directly to our Engineering Team.
4. Implementation: Selected feedback will be incorporated into future product updates.
5. Notification: You will be notified if/when your feedback leads to a change or new feature.

Confidentiality

All feedback will be confidential and only used internally to improve our services.

Disclaimer

While we strive to implement as many customer suggestions as possible, we cannot guarantee that all feedback will result in changes or additions to the product.