Quality & Training
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Recent activity by Quality & Training-
Setting Up House Accounts
A House Account is a payment type that lets specific customers place orders at a restaurant without paying at checkout, similar to a running tab that is settled later. This article explains what a ...
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Configuring the Sender Email Address
For Direct Ordering to successfully send newsletters, marketing emails, and order confirmations to customers, the sender email addresses must match the website domain. For example, if the website i...
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How Credit Card Payments Work
Charging a credit card in Direct Ordering always happens in two steps: authorization and capture. This article explains how that two-step process works, why it benefits customers, when a payment ca...
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Adding a Directions Link for a Store Location
To include directions for customers on the Locations page, use the Directions Link field in the Direct Ordering Admin Panel. This adds a link customers can select to open Google Maps and plan their...
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Adding a Customer to the Customer Database
A customer can be added to the customer database in two ways: automatically when they place an order, or manually from the Direct Ordering Admin Panel. Both are described below.Ways a Customer Can ...
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How Taxes Are Calculated
Direct Ordering calculates tax by applying it to each menu item and each modifier separately, rather than to the order total. Each item's tax is rounded, so the sum of the per-item taxes is rarely ...
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Finding an Order
Orders are located on the Orders Overview page in the Direct Ordering Admin Panel. This page provides multiple views and filters for locating any order.Opening the Orders Overview Page Log in to th...
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Types of Loyalty Programs Supported by Direct Ordering
Direct Ordering supports several types of loyalty programs, each configurable to match a restaurant's business model. The available program types, and the features shared across all of them, are de...
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Launching a Custom-Branded Mobile App
Direct Ordering offers a fully branded mobile app for both iOS and Android.The Direct Ordering app is built with React Native, so it works on both iOS and Android. It is also fully open-source, pro...
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Order Types Available to Customers
Direct Ordering supports several ways for customers to place an order, along with several order types a restaurant can offer. This article explains the ordering methods available to customers, the ...