Grubhub FAQs

Group Orders sent via GrubHub API Integration will print as regular orders, meaning every item will be sent under the primary customer's name without grouping. Unfortunately, the GrubHub API integration does not support Group Orders separated by the customer's name at this time.

Note: The Checkmate Engineering Team is working with GrubHub on a solution to print Group Orders to the Ordering Platform menus successfully. The expected completion date has not been determined.

The new integration allows full menu control directly from the POS (for Direct Sync POS customers) or the Checkmate Portal (for all other customers). Your menu will no longer be set and controlled only from the Grubhub merchant portal.

Your Grubhub menu will now be consistent with all of your other integrated online ordering menus and will no longer need to be manually updated in the Grubhub portal.

You will see Grubhub as one of the integrated ordering platforms in the Checkmate Portal.

• Menu hours
• Item availability (POS dependent)
• Adding, editing, and deleting menu items, modifier groups, and modifiers (POS dependent)

Grubhub Catering is a service provided by Grubhub, designed to handle large-scale orders. This service simplifies the ordering process by offering menu configurations tailored specifically for these types of events.

• Standard Menu: Designed for individual orders.
• Catering Menu: Specifically tailored for group orders.

Yes, you can manage the Grubhub Catering menu through the Checkmate portal. You can also manage item details directly. However, please contact our support team for assistance to add or remove items from the Grubhub Catering menu.

Menu items within Grubhub Catering are managed via the Checkmate portal. Items are tagged based on their availability in the catering or standard menus:

• Catering Only: These items will be exclusively available on the Grubhub Catering menu.
• Standard Only: These items will appear only on the standard Grubhub menu.
• Standard & Catering: Items tagged this way will be accessible on both menus.

Yes, you can set separate operational hours for your standard and catering menus. Please note that items on the catering menu will only be available during the hours specified for that menu.

If you need to make changes to the Grubhub Catering menu, please contact our support team for assistance. You can reach us at 855-953-4340 or send an email to support@itsacheckmate.com, and our team will guide you through the process of updating your menu via the Checkmate portal.