What reCAPTCHA v3 Is

To enhance security and protect against fraudulent activity, Direct Ordering uses Google Enterprise reCAPTCHA v3. It works in the background to analyze activity and prevent bots from submitting fake orders or attempting unauthorized logins. Unlike older versions, reCAPTCHA v3 does not require any manual input, such as clicking on images or checkboxes. Instead, it assigns a risk score based on user behavior to determine whether an action is legitimate. More detail about reCAPTCHA v3 is available from Google here.

How reCAPTCHA v3 Blocks Bots

reCAPTCHA v3 uses AI and behavioral analysis instead of traditional CAPTCHA challenges. It evaluates patterns in user interactions to detect suspicious activity without requiring extra steps from real users.

• High-risk activity is flagged for additional verification to prevent fraudulent transactions.
• There is no immediate blocking, since risk scores allow for flexible security responses.
• There is no impact on site performance, since reCAPTCHA v3 runs invisibly in the background.

Where reCAPTCHA v3 Is Enabled

reCAPTCHA v3 can be enabled on specific forms on the Direct Ordering site. The available forms are:

• Add New Credit Card — helps secure transactions and prevent fraudulent orders.
• Donations Page
• Gift Cards Page
• Login — protects accounts from unauthorized access attempts.
• Signup — helps reduce spam and automated bot activity.

Because reCAPTCHA v3 runs in the background, there are no pop-ups or extra steps for customers on these forms.

Enabling reCAPTCHA v3

Follow these steps to choose which forms include Google reCAPTCHA v3:

1. Log in to the Direct Ordering Admin Panel.
2. Select Settings (the gear icon).
3. In the User Experience section, select Recaptcha.
4. Select which forms should include Google reCAPTCHA v3 (Add New Credit Card, Donations Page, Gift Cards Page, Login, and Signup).

The Recaptcha settings page also includes Mobile App Keys (Android and iOS) used to enable reCAPTCHA in the Direct Ordering mobile app.

What Happens If an Activity Is Flagged

If reCAPTCHA v3 detects suspicious behavior, it may temporarily prevent a login or checkout from being processed. If an issue occurs, the following steps may help:

• Refresh the page and attempt the action again.
• Switch to a different internet connection (for example, mobile data instead of Wi-Fi).
• Clear the browser cache and cookies, then retry.

If the issue continues, contact Checkmate support for assistance.

Frequently Asked Questions