Introduction

To ensure a seamless experience as we implement our advanced VoiceAI drive-through ordering system, it’s essential for all in-store staff to understand the system’s functionalities and your role in assisting customers. Follow these best practices to optimize the use of VoiceAI in drive-through operations.

Best Practices for Using VoiceAI Drive-Through

Be Prepared to Assist

• Active Monitoring: Although the VoiceAI system is designed to handle most orders, questions, and general inquiries, there may be rare cases when direct human assistance is needed.

• Intervene When Necessary: Actively listen to AI-customer interactions in the background. If the AI transfers the order to you or the customer requests help, be ready to step in seamlessly.

Allow the VoiceAI to Correct Mistakes

• Customer Feedback Corrections: VoiceAI is programmed to adjust orders based on customer feedback. For example, if the VoiceAI repeats an order incorrectly, the customer can say, "No, I wanted a large fries. " The AI will update the order accordingly.

• Handling AI Mistakes: If the AI makes a mistake, allow it one attempt to correct the issue before intervening. Customers can also help by clarifying the VoiceAI's instructions.

Managing Display and System Limitations

• Kitchen Display System (KDS): While AI takes an order, individual items will not appear on the KDS in real time. The entire order will only be displayed on the KDS once it has been finalized and submitted.

• Order Confirmation Board: Unlike the KDS, the customer-facing Order Confirmation Board will show item-by-item details during the ordering process, allowing customers to verify their orders before proceeding.

Monitoring and Managing VoiceAI Drive-Through Performance

• System Monitoring: We continuously observe the VoiceAI system’s performance, particularly during rollout, using real-time metrics to detect and address irregularities.

Reporting Issues Effectively

If you encounter problems with the VoiceAI drive-through ordering system, please report them to ensure a quick resolution. It is highly useful to provide a photograph of the order as displayed on the KDS.

If that isn’t possible, include the following details:

• Time of Occurrence: Note the date and time when the issue occurred.

• Store Identification: Share your store ID, address, or unique identifier.

• Description of the Issue: Clearly explain the problem.

• Frequency of Occurrence: Indicate whether this is a recurring or one-time issue.

• Check Number: Include the check number to help us identify the order.

Help and Support

• Email: support@itsacheckmate.com

• Phone: (855) 953-4340