Quality & Training
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Recent activity by Quality & Training-
How Catering Deposits Work
Some restaurants take a deposit instead of full payment for a catering order at the time of booking. Direct Ordering supports this when the restaurant team places the order in the Direct Ordering A...
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Deposit Reconciliation Report - Glossary of Terms
What is the Deposit Reconciliation Report? This report provides details of all deposits made to the bank account within a selected date range. It highlights the actual transfer of funds into the ac...
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How to Set Menu-based Pricing in Toast POS
Toast POS now supports menu-based pricing for items. This allows the user to set different prices for a menu item depending upon the menu within which the item is listed. For the Toast/Checkmate In...
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Sending Delivery Fees through your POS
Some POS systems allow delivery fees to be processed through your POS.If you’d like to have delivery fees reflected on your online orders, follow these steps:Add the delivery fees to your POSEmail ...
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Processing and Calculating Refunds
Direct Ordering supports full and partial refunds on orders that have already been charged. This article explains how to request or process a refund, how refund amounts are calculated for orders wi...
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Saved Content for Campaigns
OverviewSaved Content supports creating and managing various types of content, such as email templates, rows, and URLs, within the brand. Brand-specific content can be created and tailored to indiv...
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Delete Menu Categories/Items/Modifier Groups/Modifiers
Follow the steps below to: Delete a Modifier group Delete Modifier Delete Item Delete Category
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Location Tags: Usage and Management
What are Location TagsLocation tags are designed to enhance the management and administration of multiple locations. They allow grouping locations and brands based on various criteria, such as city...
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Tax Rate Comparison Report - Glossary of Terms
What is the Tax Rate Comparison Report? This compares the tax rates between what the ordering platform(s) charged for each sale and what was in the POS for each location. How to Generate the Report...
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Toast POS Direct Sync - Menu Sync Error Due to Menu Name Change
In the case of Toast POS, any changes made specifically to the Menu name (not the Item/Category name) should be immediately communicated to the Checkmate support team to avoid menu sync errors. I...