The wrong item/modifier appeared on an order on my KDS. What do I do?

If a wrong item/modifier appears on an order on your KDS, this most likely means that the menu mapping needs to be updated.

In such cases, follow these steps:

1. Ensure the correct item/modifier exists in the POS

2. Request that mapping is updated by emailing support@itsacheckmate.com with the following information:

• Restaurant Name

• Location

• Ordering Platform

• Order Number

• Item/Modifier Name on ordering platform menu that is incorrectly mapped

• Incorrect Item/Modifier POS Name (that printed on order ticket)

• Correct Item/Modifier POS Name