Onboarding FAQs

Before signing up, ensure you have access to your POS backend and ordering platform merchant portals with menu edit access. Your POS and ordering platform menus should be up-to-date and active, and all menu items on ordering platforms must have a record on your POS.

Signing up with Checkmate is straightforward. Begin by completing the form on our website here. After signing up, you'll be redirected to our onboard, where you can access the portal, sign up for your brand, add restaurant locations, and complete the location onboarding form. Our team will update you every step of the way!

Yes, it would be best if you had your POS and desired Ordering Platform set up before signing up. You can add more Ordering Platforms later, but at least one is needed to begin.

The setup typically takes 7-10 business days, depending on your responsiveness and the organization of your POS and ordering platform menus.

Note: The 7-10 business days countdown begins with the submission of the Onboarding Form, not from the time of sign-up.

Our Onboarding Team is available to assist! You can reach out via email at onboarding@itsacheckmate.com, call 888-267-4140, or use the Onboarding Portal's live chat. The team is available Monday through Friday, 8 a.m. to 5 p.m. CST.

The onboarding process may require gathering information from your POS company and ensuring your menu is set up correctly. Depending on your responsiveness, the process can be expedited POS setup.

To log into the Checkmate Portal here, enter your email address and password, then click the "Sign In" button.

Each client receives a 14-day free trial that begins the day you 'Go live' with your first ordering platform on Checkmate.

Checkmate treats Ghost Kitchens the same as traditional locations. You will be billed for each account separately if your Ghost Kitchen operates under a different name and menu on the same ordering platform.

You are not restricted to one plan. You can change your integration plans anytime, and pricing will adjust according to your current number of platforms.

Checkmate integrates directly with your existing POS equipment and does not require additional tablets or printers. Orders are automatically accepted and printed in the kitchen, and you manage your API-integrated menus through the Checkmate Portal.

During onboarding, you will provide us with your 'best menu', which we will standardize across all integrated ordering platforms.

No, it would be best if you were signed up with your ordering platforms before Checkmate can begin the setup process.

To refer someone to Checkmate, complete the form on our website here. Earn a $250 gift card for every new restaurant brand you refer that signs up, plus receive an extra $100 for each additional location.