Updating Customer email addresses

Can a customer update their own email address?

Yes, customers can update the email address they use to log in to your restaurant's online ordering site by following the below steps:

Can I update a customer's email address on their behalf? 

While it is recommended that customers independently update their email addresses following the guidelines outlined above, you also have access to assist them with this upon their request. 

For instance, say a customer opts to close their previous Yahoo email account and permanently transition to a new Gmail address. If they are having trouble performing this update on their own, you can assist by managing their email address and password from within your customer database by following the steps below. 

Once you've made the update, and for enhanced security, kindly instruct the customer to request a new password from your online ordering website using their new email address. This approach ensures a secure verification process confirming the new email account's rightful ownership while also preserving the customer's Order and Loyalty point history. 

1. In your Direct Ordering Admin Panel

2. Go to Customers > Customer Management

3. Search your customer by name or email address. 

4. Update their email address in the email field. 

5. Click Submit to save your changes.

6. Kindly instruct the customer to request a password reset from your restaurant's online ordering homepage to ensure the email address truly belongs to them.

Note: Email addresses associated with a specific order placed online or via mobile app cannot be edited after the fact.