For Direct Ordering to successfully send newsletters, marketing emails, and order confirmations to your customers, the "sender" email addresses must match your website domain. For example, if your website is www.http://myrestaurant.com , all sender email addresses must end in @http://myrestaurant.com .

Popular "sender" email addresses for these fields are: 

• info@

• contact@

• orders@

• catering@

It is advised to ensure each "sender" email address that is designated within Direct Ordering has an associated email inbox configured with your domain provider.

There are two categories of "Sender" email addresses within Direct Ordering:

1. General - General "sender" email addresses are configured at the Brand, Store, and Revenue Center levels, where each level's configurations override the one that precedes it. These "sender" email addresses are specifically designated for certain customer communications, such as newsletters and marketing emails.

2. Confirmation Email "Senders" - Confirmation Emails are exclusively linked to individual orders placed by customers online. Confirmation Email content and "sender" email addresses are currently configured solely at the Brand level. They can also be configured uniquely to Order Type (Online Ordering versus Catering). 

Again, it is crucial to emphasize that all "sender" email addresses must consistently end with your website domain (i.e. centralpark@http://myrestaurant.com or centralparkcatering@http://myrestaurant.com ) in order for them to function properly. 

Update your General “Sender” email address at the:

Brand Level

1. Login to your Direct Ordering Admin Panel

2. Click Settings > in the Communications sections > select Comms Settings

3. Enter the Sender Name and Sender Email Address fields as you'd like them to be received by customers. 
   NOTE: This email address must match your restaurant's domain in order to send the communication successfully. 

4. Submit to save your changes. 

Store Level

1. Login to your Direct Ordering Admin Panel

2. Click Stores > select the Store Location you'd like to update

3. In the left navigation, select Email Settings

4. Enter the Store Location's unique Sender Name and Sender Email Address fields as you'd like them to be received in customer inboxes. Note that these entries will override what was previously set at the BRAND Level. 
   NOTE: This email address must match your restaurant's domain in order to send the communication successfully. 

5. Submit to save your changes. 

Revenue Center Level

1. Login to your Direct Ordering Admin Panel

2. Click Stores > select the Store Location you'd like to update

3. In the left navigation, select Revenue Centers

4. Select the Revenue Center you'd like to update. In this demonstration, we will update the CATERING Revenue Center.

5. In the left navigation, select Email Settings

6. Enter the Revenue Center's unique Sender Name and Sender Email Address fields as you'd like them to be received in customer inboxes. Note that these entries will override what was previously set at the BRAND and STORE Levels. 
   NOTE: This email address must match your restaurant's domain in order to send the communication successfully. 

7. Submit to save your changes. 

Update "sender" email address by Confirmation Email Type

Confirmation Emails are exclusively linked to individual orders placed by customers online.

1. In your Direct Ordering Admin Panel

2. Click Settings (gear icon)

3. In the Communications section > Confirmation Emails > choose Online Ordering or Catering, depending on which set of confirmation emails you'd like to update. 
   NOTE: Customer Confirmation Emails are currently only customizable at the Brand Level by Order Type (Online Ordering versus Catering). They cannot be customized at the Store or Revenue Center level at this time. 

4. Click on the Email Type that you'd like to update. For this example, we will select the INITIAL Email Type.
   NOTE: Most restaurants keep a consistent "send from" email address across all Email Types. 
   For a comprehensive explanation of each Email Type, visit this related article:  Customer Confirmation Emails
   

5. Enter the specific Email Type's Sender Name and Sender Email Address fields as you'd like them to be received in customer inboxes. 
   NOTE: This email address must match your restaurant's domain in order to send the communication successfully. 

6. Submit to save your changes. 

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