If you issue a cancelation (aka void), full refund, or partial refund, your customers might ask you to send them an updated receipt for their records. 

How to send an updated receipt to a customer

1. In your Direct Ordering Admin Panel

2. Go to Orders > Orders Review & Search

3. Search by Order ID (if you know it), otherwise use the available Filters

4. Once you locate the order, click the Order ID to open its details

5. Click the Resend Email button in the upper right. The email address can be confirmed in the Customer section below. 

6. Once you click the button, you will see a pop-up notification confirming the email has been resent