Please follow the information mentioned in the given cases to make the desired changes in the online Ordering Platform menus basis the type of ‘Integration’ and ‘Ordering Platform’ deployed in the respective restaurant location:

Direct Sync Integration:

API Integrated Ordering Platforms menus with Direct Sync Integration

In this case, changes should be made directly in the POS system. The Ordering Platform menus will update automatically when the system syncs after every hour.

Can't wait an hour? If you need to ensure that sync is completed immediately, after making the desired changes in the menu, you can login to the Checkmate Portal and select Sync with POS.

Non-API Integrated Ordering Platforms menus with Direct Sync Integration

If you have partnered with a Non-API Integrated Ordering Platform, then the Checkmate menu update team will update the menu depending upon their scope of access to the backend of the Non-API Integrated Ordering Platforms.

If the Checkmate Menu Update team does not have access to the backend of the Non-API Integrated Ordering Platform, then please contact the Ordering Platform support team directly to request the menu changes and also, email support@itsacheckmate.com in order to inform our menu update team about the request for changes in the menu. Once the Ordering Platform support team confirms that the changes have been made, our team will update accordingly within the system.

Legacy Integration:

API Integrated Ordering Platforms menus with Legacy Integration

Please follow the below-mentioned steps to make changes to the online Ordering Platform menus:

Step 1: Perform the required changes like the Addition of an Item, Addition/Deletion of a Modifier/Modifier Group, etc. first in the Point of Sale (POS) system.

Step 2: Perform the exact changes in the Portal using the Edit Menu function.

Step 3: Changes incorporated in the menu will be added to the Request Queue for our Menu Updates Team to review and process.

Step 4: Our team will map the items within 24-48 hours, and will push the changes to the online ordering platform menu. You will receive a notification once this is done.

Non-API Integrated Ordering Platforms menus with Legacy Integration

Please follow the below-mentioned steps to make changes to the online Ordering Platform menus:

Step 1: Perform the required changes like the Addition of an Item, Addition/Deletion of a Modifier/Modifier Group, etc. firstly in the Point of Sale (POS) system.

Step 2: Send the exact changes in an email to support@itsacheckmate.com.

Step 3: support team will incorporate those desired changes within the Ordering Platform merchant portal (only if they have access to the backend of the merchant portal). Mapping will be completed within 24-48 hours. We will notify you once the mappings are completed at our end.

Step 4: All the desired changes will then be reflected in the online Ordering Platform menus.