Creating a Grubhub Login for Refunds Dispute Management

To take advantage of Checkmate's Refunds Dispute Management feature, you will need to create a dedicated Grubhub login. The steps to create a Grubhub Login for Checkmate Refunds & Dispute Management are :

Step 1: Log In to the Grubhub for Restaurants Portal

Log in to your Grubhub for Restaurants Portal using your administrative credentials.

Step 2: Access User Management

Navigate to the Permission tab on the left side of the portal and click on + Add User, which is in the top right corner.

Step 3: Fill Out User Details

You will be presented with a form to enter the new user's details:

• Name: Enter the user's full name.

• Email: Enter the email address for Refunds & Dispute Management in Checkmate.
  The email address should be in the format “rd+<BrandName>@itsacheckmate.com”.

  For Example: If your Brand name is Cheesy, the email address would be “rd+cheesy@itsacheckmate.com”.

• Phone Number: Provide a contact number.

• Role: Select the “Admin” Role for smooth functioning.

Step 4: Assign to Location (Optional)

You can assign the user to a specific location if you operate multiple restaurants.

Step 5: Save User

After filling out the form, click Save to create a new user.

Once you've successfully created a Grubhub login that is compatible with the Refunds & Dispute Management feature in Checkmate, you can rest easy—our team will handle the rest for you.

Note: The integration of our Refunds & Dispute Management system with your location may take up to 4 business days. This period is essential for us to ensure a seamless transition and comprehensive takeover of your establishment’s refunds and dispute process.

Learn more about the details of how to manage your Grubhub account here.

Learn more about Refunds & Dispute Management here.