Creating a DoorDash Login for Refunds Dispute Management – Checkmate

To take advantage of Checkmate's Refunds Dispute Management feature, you will need to create a dedicated DoorDash login. The steps to create a DoorDash Login for Checkmate Refunds Dispute Management are :

Step 1: Log In to the DoorDash Merchant Portal

Step 2: Access User Management

Navigate to the Settings section in the DoorDash Merchant Portal and Click on Manage Users.

Step 3: Add a New User

Click on the + Add User button to start the process of adding a new user.

Step 4: Define User Role

Select a role for the new user. To ensure smooth functioning, select the ”Business Admin” Role.

Step 5: Assign Email Address

In the email address field, input the email address. This will serve as the login email for the Refunds & Dispute Management feature in Checkmate.

Example 1 - For Franchisors:

The email address should be in the format:

“rd+<BrandName><FranchisorName>@itsacheckmate.com”.

For Example: If your Brand name is Cheesy and your Franchisor/Corporate name is FranchCorp , the email address would be “rd+cheesyfranchcorp@itsacheckmate.com”.

Example 2 - For Independent restaurants:

The email address should be in the format:

“rd+<BrandName>@itsacheckmate.com”.

For Example: If your Brand name is Cheesy, the email address would be “rd+cheesy@itsacheckmate.com”.

Step 6: Save and Confirm

After entering all the necessary details and setting the permissions, click Save or Create User to finalize the new user creation.

Once you've successfully created a DoorDash login that is compatible with the Refunds & Dispute Management feature in Checkmate, you can rest easy—our team will handle the rest for you.

Note: The integration of our Refunds Dispute Management system with your location may take up to 4 business days. This period is essential for us to ensure a seamless transition and comprehensive takeover of your establishment’s refunds and dispute process.

To access more detailed instructions on the Doordash portal, click here.

Learn more about Refunds Dispute Management here.