Refunds Dispute Management - Overview

Managing refunds and disputes is a critical yet complex aspect of online order management. Our Refunds & Dispute Management service is designed to simplify this process, efficiently handling any challenges on your behalf. With our system, the intricate task of navigating through refunds and disputes becomes streamlined and manageable. Here's a brief overview of how it works:

How Does Refunds Dispute Management Work?

The process is straightforward:

1. Monitoring Refunds: Our system keeps a vigilant eye on all refund requests made through your online ordering platform.

2. Initiating Disputes: Whenever a refund is confirmed, we don't just take note – we take action. We'll raise a dispute on your behalf, aiming to resolve any unjust or unclear refund cases.

3. Dashboard Transparency: Stay up-to-date with the status of Refunds and Disputes through the “Refunds Disputes Report”. This tool provides a comprehensive overview, allowing you to monitor the situation for your brand and locations effectively. Learn how to navigate the Refunds Disputes Report here.

Note: Refund Dispute Report Dashboard provides detailed reports for both UberEats and DoorDash. For disputes involving Grubhub, we compile and send bulk dispute requests to Grubhub on your behalf. Grubhub's review process typically takes between 30-45 days, after which they will directly notify you of the outcome via the email associated with your Grubhub account. It’s important to understand that Grubhub does not share these dispute details with Checkmate.

Common Reasons for Refunds

Understanding why refunds are requested can help in managing and preventing future issues. Common reasons include:

• Delivery-related issues like delays or damaged orders.

• Incorrect, missing, or unsatisfactory items in the order.

• Billing discrepancies or overcharges.

• Situations where the customer has changed their mind or canceled their order.

Sign Up and Onboarding Process

To integrate this feature into your business:

1. Sign-Up: Complete the Refunds Dispute Management Sign-Up Form.

2. Onboarding: Our team will guide you through the setup process, ensuring a smooth integration with your current system.

3. Configuration: For guidance on setting up your ordering platform to use the Refunds & Dispute Management service, check out:

   • How to Create an Uber Eats Login for Refunds Dispute Management

   • How to Create a Grubhub Login for Refunds Dispute Management

   • How to Create a Doordash Login for Refunds Dispute Management